Refund and Returns Policy

Effective Date: October 14, 2026 Last Updated: October 14, 2026

At D K Clock Shop, we want you to feel confident about your purchase. If you need to return an item, please review the policy below and contact us so we can help.

1. Return window

You may request a return within 30 calendar days of delivery. The return period begins on the date the carrier’s tracking information shows that the order was delivered.

To start a return, contact us at [email protected] before the 30-day return window closes. Please include your order number, the item you would like to return, and the reason for the return.

2. Return eligibility

To be eligible for a return, an item must be:

• Unworn and unused.
• In its original condition.
• Free from scratches, damage, alterations, engraving, resizing, or other signs of use.
• Returned with the original packaging, tags, accessories, manuals, and other materials supplied with the order, where applicable.
• Packed securely so that it is protected during return shipment.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from the item ordered, contact us before sending it back so we can provide the correct instructions.

3. Non-returnable items

The following items are generally not eligible for return:

• Items that have been worn, used, scratched, damaged, or altered after delivery.
• Watches or other timepieces that have been resized, engraved, personalized, modified, or repaired by someone other than D K Clock Shop.
• Items returned without original packaging or included accessories when those materials were supplied with the order.
• Items marked Final Sale, Clearance, or Non-Returnable at the time of purchase.
• Gift cards, if offered.
• Items returned after the 30-calendar-day return window.

Nothing in this policy limits any non-waivable rights you may have under applicable law.

4. Return shipping costs

For a return because you changed your mind, selected the wrong item, or no longer want the product, you are responsible for the return shipping cost. We recommend using a trackable shipping service and keeping your shipping receipt until the return is completed.

If we sent the wrong item, or the item arrived damaged or defective, contact us at [email protected] before returning it. After we review the issue, D K Clock Shop may provide return-shipping instructions or another appropriate resolution.

Original shipping charges are generally non-refundable unless the return is caused by our error or the item arrived damaged or defective.

5. How to request a return

Please follow these steps:

1. Email [email protected] within 30 calendar days of delivery.
2. Include your order number, the item name, and the reason for the return. For damaged or defective items, include clear photographs of the item and packaging.
3. Wait for our return instructions before shipping the item. Returns sent without prior authorization may be delayed or refused.
4. Pack the item securely with its original packaging and ship it using the instructions we provide.
5. Keep the tracking number and proof of shipment until we confirm that the return has been received and reviewed.

6. Inspection and approval

When we receive your return, we will inspect the item. Approval is based on the return conditions described in this policy.

If the item does not meet the eligibility requirements, we may decline the refund or offer a partial refund where permitted by law. If a returned item is rejected, we may contact you about return shipping arrangements.

7. Refund processing

After an approved return is received and inspected, we will process the refund within 7 business days.

Approved refunds are issued to the original payment method. PayPal, your credit-card issuer, or another payment provider may require additional time to post the refund to your account. That posting time is outside D K Clock Shop’s control.

8. Exchanges

If you would like a different item, contact us at [email protected]. An exchange may depend on current inventory and product eligibility.

If the requested replacement is unavailable, we may process the original item as a return and refund according to this policy.

9. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected]. Please keep the item, packaging, shipping label, and any included materials until we review the issue.

We may request photographs or other information so we can determine the appropriate solution. Depending on the circumstances, the available resolution may include a replacement, repair, return, or refund.

10. Contact us

Questions about returns or refunds may be sent to:

D K CLOCK SHOP 2109 W Parker Rd #106 Plano, TX 75023 United States

Phone: (972) 596-8205 Email: [email protected]

Customer support is available Monday through Saturday, 10:00 AM–7:00 PM Central Time.

11. Policy changes

We may update this Return & Refund Policy when our business practices, products, services, or legal obligations change. The version posted on this page will apply to eligible return requests made on or after its effective date.